Introducing peerTransfer status page


During the last weeks we have been paying much more attention to our uptime, our capacity to solve the issues that provoke downtimes, deployment times and server alerts. These are very busy weeks for us where we pay special attention to the reliability of our systems, or as we call it: the peak

peerTransfer, as you already know, offer a convenient way for international students to pay their tuitions. Since peerTransfer is, still, focused on american institutions, we process a high amount of payments in very specific moments of the year. Our busiest moment (the peak) is July, where the fall tuition term is opened. During the peak our customers use the platform heavily and a small downtime could leave without service to a large amount of students trying to pay their tuitions.

Having in mind the level of reliability that we must offer, we decided to install a status page of our platform. A status page is a unique place across the organization where the public services uptime is reported together with the incidents if any downtime happens. Our purpose is to allow our customers to check the availability of the platform and at the same time brag about it. In addition, there is an internal status page where the status of all the internal and public services is displayed.

Tracked Services

  • peertransfer.com: where the students start and follow their payments
  • Dashboard: where the schools manage the received payments
  • Api: the api form of peertransfer.com
  • Gateway: the interface for our commercial partners to redirect their requests
  • Files: used by the schools to get their reports
  • Demo: production clone for sales purposes

Metrics

Our status page provider, StatusPage.io, has integration with a bunch of services including New Relic, Librato and Pingdom. Pingdom is a very useful service, as they say in their website: Pingdom is an essential tool for tracking the performance and uptime our website. We were already using Pingdom for incident alerts and the integration with StatusPage.io was very straightforward.

These are the metrics we show at the moment:

StatusPage.io is very popular but there are a number of tools out there offering a similar service: StatusHub is very similar and if you like open source Stashboard is a tool made by Twilio.

There is no excuse for not to have an awesome status page, make your choice and tell everybody how well you take care of your customers :)